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Original Equipment Limited Warranty


Alto-Shaam, Inc. warrants to the original purchaser only that any original part that is found to be defective in material or workmanship will, at Alto-Shaam's option, subject to provisions hereinafter stated, be replaced with a new or rebuilt part.


The original parts warranty period is as follows: 


For the refrigeration compressor on Alto-Shaam Quickchillers™, five (5) years from the date of installation of appliance.For the heating element on Halo Heat® cooking and holding ovens, as long as the original purchaser owns the oven. This excludes holding only equipment.


For all other original parts, one (1) year from the date of installation of appliance or fifteen (15) months from the shipping date, whichever occurs first.


The labor warranty period is one (1) year from the date of installation or fifteen (15) months from the shipping date,whichever occurs first.


Alto-Shaam will bear normal labor charges performed during standard business hours, excluding overtime, holiday rates or any additional fees.


To be valid, a warranty claim must be asserted during the applicable warranty period. This warranty is not transferable.


This warranty does not apply to:

  1. Calibration.
  2. Replacement of light bulbs, door gaskets,and/or the replacement of glass due to damage of any kind.
  3. Equipment damage caused by accident,shipping, improper installation or alteration.
  4. Equipment used under conditions of abuse,misuse, carelessness or abnormal conditions, including but not limited to equipment subjected to harsh or inappropriate chemicals including but not limited to compounds containing chloride or quatemary salts, poor water quality,or equipment with missing or altered serial numbers.
  5. Damage incurred as a direct result of poor  water quality, inadequate maintenance of steam generators and/or surfaces affected by water quality.  Water quality and required maintenance of steam generating equipment is the responsibility of the owner/operator.
  6. Damage caused by use of any cleaning agent other than Alto-Shaam's Combitherm® Cleaner, including but not limited to damage due to chlorine or other harmful chemicals. Use of Alto-Shaam's Combitherm® Cleaner on Combitherm® ovens is highly recommended.
  7.  Any losses or damage resulting from malfunction, including loss of product, food product, revenue, or consequential or incidental damages of any kind.
  8. Equipment modified in any manner from original model, substitution of parts other than factory authorized parts, removal of any parts including legs, or addition of any parts.


This warranty is exclusive and is in lieu of all other warranties, express or implied, including the implied warranties of merchant ability and fitness for a particular purpose.  In no event shall Alto-Shaam be liable for loss of use, loss of revenue or profit, or loss of product, or for any indirect, special, incidental, or consequential damages.  No person except an officer of Alto-Shaam, Inc. is authorized to modify this warranty or to incur on behalf of Alto-Shaa many other obligation or liability in connection with Alto-Shaam equipment.

Warranty effective November 1, 2012.